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Privacy policy

360 Degrees Cycles Privacy Policy

Last updated: August 28th, 2024

This Privacy Policy outlines our policies and procedures regarding the collection, use, and disclosure of your information when you use our Service. It also informs you about your privacy rights and how the law protects you.

We are committed to protecting your personal data and ensuring that your privacy is respected. This policy complies with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 (Ireland).

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions
Lawful Bases for Processing Personal Data
Your Rights
Collecting and Using Your Personal Data

Types of Data Collected
Use of Your Personal Data
Disclosure of Your Personal Data

Cookies and Tracking Technologies
Retention of Your Personal Data
Transfer of Your Personal Data
Security of Your Personal Data
Children's Privacy
Automated Decision-Making and Profiling
Links to Other Websites
Changes to this Privacy Policy
Contact Us
Lodging a Complaint

Interpretation and Definitions

Interpretation

The words with initial capital letters have specific meanings defined under the following conditions. These definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of this Privacy Policy:

Account: A unique account created for you to access our Service or parts of our Service.
Affiliate: An entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.
Company (referred to as either "the Company", "We", "Us", or "Our" in this Agreement): Refers to 360 Degrees Cycles, 360 Clontarf Road, Clontarf, Dublin 3, D03 WP78, Ireland.
Cookies: Small files placed on your computer, mobile device, or any other device by a website, containing details of your browsing history on that website among its many uses.
Country: Refers to Ireland.
Device: Any device that can access the Service such as a computer, a mobile phone, or a digital tablet.
Personal Data: Any information that relates to an identified or identifiable individual.
Service: Refers to the Website.
Service Provider: Any natural or legal person who processes data on behalf of the Company. This includes third-party companies or individuals employed by the Company to facilitate the Service, provide the Service on behalf of the Company, perform services related to the Service, or assist the Company in analysing how the Service is used.
Usage Data: Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (e.g., the duration of a page visit).
Website: Refers to 360 Degrees Cycles, accessible from www.360cycles.ie.
You: The individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Lawful Bases for Processing Personal Data

We process your Personal Data based on one or more of the following lawful bases:

Consent: You have given clear consent for us to process your personal data for specific purposes. This consent can be withdrawn at any time.
Contractual Necessity: Processing is necessary for the performance of a contract to which you are a party, or to take steps at your request before entering into such a contract.
Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
Legitimate Interests: Processing is necessary for the purposes of legitimate interests pursued by the Company or a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.

Your Rights

Under the Data Protection Act 2018 and GDPR, you have the following rights regarding your Personal Data:

Right to Access: You have the right to request copies of your personal data that we hold.
Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organisation or directly to you, under certain conditions.
Right to Object: You have the right to object to our processing of your personal data, under certain conditions.
Right to Withdraw Consent: You have the right to withdraw your consent at any time where we relied on your consent to process your personal data.
Right to Lodge a Complaint: You have the right to lodge a complaint with the Data Protection Commission (DPC) in Ireland if you believe that our processing of your personal data violates applicable data protection laws.

Exercising Your Rights

You can exercise your rights by contacting us using the contact information provided in the Contact Us section. We will respond to your request within one month. In some cases, we may need to verify your identity before fulfilling your request.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Address, including Street, City, State/Province, Postcode, and Country
Account details such as username and password
Payment information (e.g., credit card details) when making purchases
Communication preferences

Usage Data

Usage Data is collected automatically when using the Service and may include:

Your Device's Internet Protocol address (IP address)
Browser type and version
Pages of our Service that you visit
Time and date of your visit
Time spent on those pages
Unique device identifiers
Other diagnostic data

When accessing the Service via a mobile device, we may collect:

Type of mobile device used
Unique mobile device ID
Mobile device IP address
Mobile operating system
Type of mobile Internet browser used
Other diagnostic data

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track activity on our Service and store certain information to improve and analyse our Service.

Use of Your Personal Data

The Company uses your Personal Data for the following purposes:

To Provide and Maintain our Service: Including monitoring the usage of our Service.
To Manage Your Account: Managing your registration as a user of the Service. The Personal Data you provide gives you access to different functionalities of the Service as a registered user.
For the Performance of a Contract: Development, compliance, and undertaking of the purchase contract for products, items, or services you have purchased or any other contract with us through the Service.
To Contact You: Via email, telephone calls, SMS, or other forms of electronic communication regarding updates or informative communications related to functionalities, products, or contracted services, including security updates when necessary or reasonable.
To Provide You with Marketing and Promotional Materials: News, special offers, and general information about other goods, services, and events similar to those you have already purchased or enquired about unless you have opted not to receive such information.
To Manage Your Requests: Attend and manage your requests to us.
For Business Transfers: Evaluate or conduct a merger, divestiture, restructuring, reorganisation, dissolution, or other sale or transfer of some or all of our assets.
For Compliance and Legal Obligations: Comply with legal obligations, resolve disputes, and enforce agreements.
For Other Purposes: Data analysis, identifying usage trends, determining the effectiveness of promotional campaigns, and improving our Service, products, services, marketing, and your experience.

Legal Basis for Processing

Consent: For sending marketing communications and processing sensitive data.
Contract Performance: For processing necessary to fulfil our contractual obligations to you.
Legal Obligation: For compliance with laws and regulations.
Legitimate Interests: For improving our services and ensuring the security of our Service.

Disclosure of Your Personal Data

We may share your personal information in the following situations:

With Service Providers

We may share your personal data with Service Providers to:

Facilitate our Service
Provide the Service on our behalf
Perform Service-related services
Assist us in analysing how our Service is used

List of Service Providers:

TAWK

Purpose: We use TAWK to provide live chat support on our website. When you use the live chat feature, TAWK may process your personal data, including your name, email address, and chat transcripts.
Privacy Policy: TAWK Privacy Policy

Payment Processors

We use third-party services for payment processing. Your payment information is processed securely and in accordance with applicable laws.

Analytics Providers

We use analytics services to monitor and analyse the use of our Service.

With Affiliates

We may share your information with our affiliates, in which case we will require them to honour this Privacy Policy. Affiliates include:

Our parent company
Subsidiaries
Joint venture partners
Other companies under common control with us

With Business Partners

We may share your information with our business partners to offer you certain products, services, or promotions.

For Business Transfers

In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

With Other Users

When you share personal information or interact in public areas with other users, such information may be viewed by all users and publicly distributed outside.

With Legal and Regulatory Authorities

We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

With Your Consent

We may disclose your personal information for any other purpose with your explicit consent.

Cookies and Tracking Technologies

We use Cookies and similar tracking technologies to track activity on our Service and store certain information to improve and analyse our Service.

Types of Cookies Used

Necessary / Essential Cookies

Purpose: Essential for providing you with services available through the Website and enabling you to use its features. They help authenticate users and prevent fraudulent use.
Duration: Session and Persistent Cookies.

Functionality Cookies

Purpose: Allow us to remember choices you make when you use the Website, such as remembering your login details or language preference, providing a more personalised experience.
Duration: Persistent Cookies.

Analytics Cookies

Purpose: To track and analyse usage and performance of our Website, helping us improve and optimise our services.
Duration: Persistent Cookies.
Providers: e.g., Google Analytics.

Marketing Cookies

Purpose: To deliver advertisements that are relevant to you and your interests.
Duration: Persistent Cookies.
Providers: e.g., Facebook Pixel.

Managing Cookies

You can control and manage cookies through your browser settings. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, if you do not accept certain cookies, you may not be able to use some parts of our Service.

Retention of Your Personal Data

We will retain your Personal Data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including satisfying any legal, accounting, or reporting requirements.

Retention Periods:

Account Information: Retained until you delete your account or request deletion.
Transaction Data: Retained for seven years to comply with tax and accounting laws.
Marketing Data: Retained until you opt out or withdraw consent.
Usage Data: Retained for one year, unless used for security purposes or required by law.

We may anonymise your Personal Data (so it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Transfer of Your Personal Data

Your information, including Personal Data, may be transferred to and maintained on computers located outside your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.

International Transfers

If we transfer your Personal Data outside the European Economic Area (EEA), we ensure it is protected by:

EU Standard Contractual Clauses: We use the European Commission's standard contractual clauses to ensure that your data receives an adequate level of protection.
Adequacy Decisions: Transferring to countries that the European Commission has determined provide an adequate level of data protection.
Additional Safeguards: Ensuring that Service Providers in non-EEA countries are contractually bound to provide a similar level of protection to that required by GDPR.

Your Consent

By submitting your personal information, you agree to this transfer, storing, or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Security of Your Personal Data

We take the security of your Personal Data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction.

Security Measures Include:

Encryption: We use SSL/TLS protocols to encrypt data during transmission.
Access Controls: Restricting access to personal data to authorised personnel only.
Pseudonymisation: Processing data in such a way that it can no longer be attributed to a specific data subject without additional information.
Regular Audits: Conducting regular security assessments and audits.
Secure Storage: Storing data on secure servers protected by firewalls and anti-virus software.

Please Note: While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to maintain and improve our security measures.

Children's Privacy

Our Service is not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from anyone under 16 years of age.

If You are a Parent or Guardian:

If you become aware that your child has provided us with Personal Data without your consent, please contact us immediately.
Upon verification, we will take steps to remove that information from our servers promptly.

Parental Consent Verification:

If we need to process personal data of individuals under 16, we will obtain verifiable parental consent before collection and use.

Automated Decision-Making and Profiling

We do not use any form of automated decision-making or profiling that has a legal or significant impact on you. If this changes in the future, we will update this Privacy Policy and notify you accordingly.

Links to Other Websites

Our Service may contain links to other websites not operated by us. If you click on a third-party link, you will be directed to that third party's site.

We Strongly Advise:

Review the Privacy Policy of every site you visit.
Understand that we have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time.

Notification of Changes:

We will notify you of any material changes by posting the new Privacy Policy on this page.
We may also notify you via email and/or a prominent notice on our Service before the change becomes effective.
The "Last updated" date at the top of this Privacy Policy will be revised accordingly.

Your Continued Use:

You are advised to review this Privacy Policy periodically for any changes.
Your continued use of the Service after changes to this Privacy Policy constitutes your acceptance of the changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

By Email: [email protected]
By Mail:
Data Protection Officer

360 Degrees Cycles

360 Clontarf Road

Clontarf, Dublin 3

D03 WP78, Ireland

By Phone: +353 1 853 3107

Lodging a Complaint

If you are not satisfied with our response or believe we are processing your personal data in violation of applicable laws, you have the right to lodge a complaint with the Data Protection Commission (DPC) of Ireland.

Data Protection Commission (DPC) Contact Information:

Website: https://www.dataprotection.ie
Phone: +353 57 868 4800 or +353 76 110 4800
Address:
Data Protection Commission
21 Fitzwilliam Square South
Dublin 2
D02 RD28
Ireland