Shipping & returns

 

 

Shipping

Our whole operation is designed to get your order out the door and on its way to you in the shortest possible time frame so you aren't left waiting.

Shipping normally takes up to 5 working days. Delivering an assembled bike takes approximately 15 days as it takes extra time for assembly and extended time frames to ship oversized/unboxed items.

Back orders may take up to extra 10 working days depending on brand.

The shipping is free for orders of 40 euros and more. Shipping of bicycles is €35 fully assembled and ready to cycle. Shipping of bicycles in manufacturer box is free. 

 

 

Returns Policy

 

Products

  • One Year Returns Policy.
  • Goods returned within 30 days can be exchanged for a refund, a store credit or an alternative item.
  • Goods returned within one year can only be exchanged for a store credit or an alternative item, not a refund.
  • Custom-made items cannot be returned.
  • Specially ordered items that we do not usually stock cannot be returned.
  • Shipping fees are not refundable.
  • Goods must be accompanied by a receipt/invoice.
  • Goods must be in their original manufacturer's packaging. The packaging must be undamaged.
  • Goods must not be used or damaged in any way.
  • Postage costs of returns/exchanges are not covered.
  • It is the customer's responsibility to ensure the goods are returned safely to us.

 

Bikes

If a bike has been purchased and it is not the correct size, we are happy to swap the bike for the correct one OR if you are not happy with your purchase and would like to return your bike, the following terms and conditions apply:

 

  • One Year Returns Policy.
  • Bikes returned within 30 days can be exchanged for a refund, a store credit or an alternative item.
  • Bikes returned within one year can only be exchanged for a store credit or an alternative item, not a refund.
  • In circumstances where the the bike is being returned for a refund there is a 15% restocking fee.
  • Shipping fees are not refundable.
  • Bikes must be accompanied by a receipt/invoice
  • Bikes must not be used in any way 
  • Postage costs of returns/exchanges are not covered.
  • It is the customer's responsibility to ensure the goods are returned safely to us.

Please Note: * We are unfortunately not in a position to operate our Returns Policy on any sale, special offer, clearance or reduced price items and these cannot be returned once purchased.

                                                                                                                                                                                                                                                               
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