Terms and Conditions

 

Online vs. In-Store prices

Online price level may be different from in-store price level. However, we are willing to apply online price level on request.

All bikes purchased online must be professionally assembled. Warranty is only valid for a bikes that are assembled by a brand dealer.

 

Price Match

All prices shown are recommended retail prices set by manufacturers and suppliers. Whilst we try to be as competitive as most online retailers sometimes our prices may vary. As we strive for customer satisfaction we will do our absolute best to price match where possible. To request a price match please contact us HERE with a link to the product. 

• The competitor's item must be identical (colour, size etc)
• The competitor's item must be in stock at the time of price match request
• The competitors price must be publically advertised online and cannot include any membership/personal discounts
• We cannot match bulk promotional offers such as buy one get one free
• The competitor must be able to deliver direct to the consumer in ROI
• No other promotional offers can be used on top of a price match
• We will not match a price or supply a refund of any difference in price at a later date after a purchase has been finalized in our store
• We will not match against clearance or closing down sales.

 

Vat & Duties

• Our retail prices are Vat inclusive. Normal rate is 23%. 0% on junior helmets.

 

Product Information

• All product information and images are supplied by the relevant manufacturers
• Every care is taken to have the most up to date information available
• In case of different product specification and/or products image from the product you received we will refund or exchange it. Product has to be unused and in a resellable condition. 

 

Warranty

All goods sold by us are covered by a 12-month warranty from the date of purchase.
This covers manufacturing defects, but does not cover damage sustained by crashing, abuse, or general wear and tear. 
If you think your goods are faulty please contact us prior to returning them.

Warranty for bikes. Warranty claims will only be accepted if the bike had an inspection during it's first 500km or the first six months after purchase. Warranty is only valid for a bikes that are assembled by a brand dealer.

All bikes purchased online must be professionally assembled. Warranty is only valid for a bikes that are assembled by a brand dealer.

Frames have different warranty policies - for different types of frames please call us or check the manufacturer's website, where applicable.

We do reserve the right to refuse a return request if the item appears damaged due to misuse. 

Some manufacturers require items be sent directly to them for inspection or repairs (wheels, etc.), so please contact our sales team on [email protected] for more info. 360 Cycles are not accountable for the length of time a warranty claim takes to complete. Customers are required to cover any and all costs of postage to manufacturers or distributors for a warranty inspection. Warranty case decisions by manufacturers are final.

All bikes purchased through our store come with a full year service subscription. This entitles the original owner to free labour charges during the year on the purchased bike/s and their original parts. This service subsciption is not transferrable if the original customer sells the bike before their subsciption expires. 

Returns Policy

 

Products

• Goods must be returned within 30 days from the date of purchase.
• Goods must be accompanied by original receipt/invoice.
• Goods must be in their original manufacturers packaging.
• Goods must not be used in any way.
• Postage costs of returns/exchanges are not covered.
• It is the customer's responsibility to ensure the goods are returned safely to us.

 

Bikes

If a bike has been purchased and it is not the correct size, we will consider to swap the bike for the correct one OR if you are not happy with your purchase and would like to return your bike, the following terms and conditions apply:

 

• Bikes must be returned with 30 days of purchase/collection date
• Bikes must be accompanied by original receipt/invoice
• Bikes must not be used in any way
• In circumstances where the the bike is being returned for a refund there is a 15% restocking fee. 
• Postage costs of returns/exchanges are not covered.
• It is the customer's responsibility to ensure the goods are returned safely to us.

Please Note: 

* We are unfortunately not in a position to operate our Returns Policy on any sale, special offer, clearance or reduced price items and these cannot be returned once purchased.

* If the return is not a result of an 360 Cycles error, the cost of shipping will be deducted from your refund.

* We do not cover return shipping cost if the return is not a result of an 360 Cycles error.

* If a bike has been purchased under the cycle to work scheme, we are unable to return the payment directly to the customer. The payment must be paid back to the employer that paid for the initial purchase. This is due to the fact the there is a tax saving on this amount.