360 Degrees Cycles Ltd – Terms & Conditions

Last updated: December 2025

These Terms & Conditions apply to all purchases, services, rentals, and interactions with 360 Degrees Cycles Ltd (“we”, “us”, “our”). By purchasing from us or using our website, you agree to these Terms & Conditions.

Nothing in these Terms & Conditions limits your statutory rights under Irish or EU law.

1. Pricing

Prices may differ between online and in-store. We reserve the right to change prices at any time. On request, we will honour our online price for in-store purchases, subject to availability.

2. Price Match Policy

We will consider a price match only where all of the following conditions are met:

• The product is identical (brand, model, size, colour, specification)
• The competitor has the item in stock at the time of request
• The price is publicly advertised online
• The price does not include membership, loyalty, staff, or personal discounts
• The item is sold as a single unit and not part of a bundle or promotion
• The competitor delivers directly to consumers in Ireland

We do not price match clearance, closing-down, or promotional sales. Price matches apply only at the time of purchase and cannot be applied retrospectively.

We reserve the right to refuse a price match if the above conditions are not met.

3. VAT & Tax

All prices are VAT inclusive. The standard VAT rate is 23%. Children’s clothing and footwear are zero-rated for VAT.

4. Gift Cards & One4all

Purchases made using One4all or similar gift cards are non-refundable. Exchanges may be made within 30 days for an item of equal or greater value, or for store credit.

One4all cards cannot be used online. Orders may be placed by phone.

5. Product Information

Product descriptions and images are supplied by manufacturers. We take reasonable care to ensure accuracy. If a product materially differs from its description, we will offer a refund or exchange in line with your statutory rights.

6. Shipping & Delivery

Shipping destinations: Electric bikes are shipped within the Republic of Ireland only. All other products, including standard bikes, may be shipped within the European Union. We do not ship outside the EU.

Orders under €40 incur a €5 delivery charge within Ireland. Orders of €40.01 and above qualify for free delivery within Ireland. EU delivery charges vary and are shown where applicable.

Some products display average or estimated delivery times. These are indicative only and not guaranteed. Certain items may require additional time from suppliers.

Assembled bikes are delivered using a specialised courier service. Delivery typically takes 10–15 working days on average.

Delays may occur due to supplier issues, courier disruption, weather conditions, or force majeure.

If delivery is delayed and you are not satisfied with the revised timeframe, you may cancel your order at any time prior to dispatch for a full refund.

7. Automated Emails & System Notifications

Customers may receive automated emails or system notifications relating to orders, shipping status, or delivery estimates. While we aim for accuracy, errors may occur due to system limitations or human error.

We are continuously improving our systems. Where automated information conflicts with information provided directly by our team, the most recent direct communication will take precedence.

We do not offer compensation solely for incorrect automated messages. We will, however, work with customers in good faith to resolve issues within a reasonable timeframe.

8. Order Cancellation & Refunds

We reserve the right to cancel and refund any order at any time due to stock issues, pricing errors, payment concerns, logistical limitations, or events beyond our control.

9. Returns

Returns are accepted within 30 days provided items are unused, in original packaging, and accompanied by a valid receipt. Sale or clearance items are non-returnable unless required by law.

10. Bike Returns

Bike returns must be unused, returned within 30 days, and are subject to a 15% restocking fee. Return shipping costs are the customer’s responsibility. Cycle to Work Scheme refunds must be processed through the employer.

11. Warranty, Repairs & Servicing

All goods include a 12-month warranty against manufacturing defects. Warranty excludes misuse, crashes, neglect, and normal wear and tear.

Customers are responsible for returning or delivering products to our store for warranty, repair, or service. We do not cover shipping, transport, packaging, or courier costs, unless required by law.

Customers must contact us before returning any item.

12. Product Use & Safety

Customers are responsible for using all products safely and in accordance with manufacturer instructions, maintenance guidance, and applicable laws. We are not responsible for injuries or damage caused by misuse, lack of maintenance, or unauthorised modifications.

13. Customer Information Accuracy

Customers are responsible for providing accurate order, delivery, and contact information. We are not responsible for delays or losses caused by incorrect or incomplete details.

14. Third-Party Services

Delivery and payment services may be provided by third parties. We are not responsible for the performance or delays of third-party providers, except where required by law.

15. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for indirect, incidental, or consequential losses, including loss of income, loss of use, or inconvenience.

Nothing in this section limits liability for death, personal injury, fraud, or any liability which cannot be excluded under law.

16. Force Majeure

We are not liable for failure or delay caused by events beyond our reasonable control, including natural disasters, strikes, supplier failures, transport disruption, or government actions.

17. Website Availability & Errors

We do not guarantee uninterrupted website access and reserve the right to correct errors in pricing, availability, or content at any time.

18. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. The version in force at the time of purchase will apply.

19. Governing Law

These Terms & Conditions are governed by Irish law, and Irish courts have exclusive jurisdiction.