Terms and Conditions

360 Degrees Cycles Ltd – Terms & Conditions

Last Updated: 23 February 2026

These Terms & Conditions apply to all purchases, services, repairs, rentals and website use involving 360 Degrees Cycles Ltd (“we”, “us”, “our”). By placing an order or using our website, you agree to these Terms.

Nothing in these Terms limits your statutory rights under Irish or EU law.

1. Product Supply & Assembly

All bicycles are supplied unassembled in the manufacturer’s original packaging unless professional assembly is purchased as an optional extra.

All website prices for bicycles refer to boxed / unassembled supply only.

Assembly Services

Professional assembly is available as a paid optional service and is only available for:

Collection in-store in Ireland; or
Delivery within the Republic of Ireland.

We do not provide assembly services for bicycles shipped outside Ireland. All bicycles delivered outside Ireland are supplied boxed and require professional assembly after delivery.

Professional Assembly Requirement

Manufacturers generally require professional assembly and safety inspection for warranty validation.

Where a bicycle is supplied boxed, it must be assembled and safety-checked by a qualified professional bicycle workshop prior to use.

The customer must retain written proof of professional assembly (dated invoice identifying workshop and service performed). Failure to provide such proof may result in manufacturer warranty claims being refused.

We are not liable for damage, malfunction, injury, component failure, or safety issues arising from self-assembly or improper third-party assembly.

Assembly as a Service Element

Where assembly or accessory installation is purchased, this constitutes a service element of the contract. Labour charges are non-refundable once performed, except where required by law.

2. Customised & Modified Products

The following are considered customised goods:

Bikes built to customer specification
Accessory fitting prior to dispatch
Component upgrades or substitutions
Special tyre requests
Rack, child seat, GPS, lock installation
Firmware configuration or electronic setup
Special-order or non-stock items

Under EU law, goods made to customer specifications or clearly personalised are exempt from the 14-day right of withdrawal.

Where customisation, configuration, or installation has been performed at the customer’s request, cancellation rights do not apply.

3. Pricing & Errors

We reserve the right to correct pricing errors, technical errors, or obvious mistakes prior to dispatch.

Prices may differ between in-store and online.

4. Shipping & Delivery

Electric bicycles are shipped within the Republic of Ireland only.

Other bicycles and products may be shipped within the EU.

Delivery timeframes are estimates only and not guaranteed.

Risk transfers to the customer upon confirmed delivery.

We are not liable for courier delays, customs delays, transport disruption, or events beyond our control.

5. Distance Selling – Right of Withdrawal

For non-customised goods purchased online, consumers have 14 days from delivery to withdraw from the contract.

Notice of withdrawal must be sent in writing within 14 days of delivery.

Goods must be returned within 14 days of cancellation.

Return Conditions

Unused and not ridden
No mileage beyond inspection
No damage, marks, wear, or contamination
Original packaging required
All accessories and components included

We may deduct an amount reflecting diminished value if the goods have been handled beyond what is necessary to establish their nature, characteristics and functioning.

Assembly fees and service elements are non-refundable once performed.

6. Returns Logistics

Customers are fully responsible for arranging, packaging, insuring, and paying for return shipping.

We do not provide uplift or collection services.

The customer remains responsible for goods until received and inspected by us.

7. Refunds

Refunds will be processed within 14 days of receiving returned goods or proof of return.

Refunds are issued to the original payment method.

8. Faulty Goods

If goods are faulty, not as described, or not fit for purpose, statutory remedies apply.

We reserve the right to inspect goods before confirming repair, replacement, or refund.

9. Warranty

Manufacturer warranties apply subject to their terms.

Warranty excludes:

Normal wear and tear
Tyres, tubes, brake pads, chains, bearings
Crash damage
Water ingress
Neglect or misuse
Improper assembly
Unauthorised modifications

Customers are responsible for transport costs associated with warranty assessment unless otherwise required by law.

10. Electric Bikes & Batteries

Battery range figures are manufacturer estimates only and depend on terrain, temperature, load, riding style and maintenance.

Range is not guaranteed.

Improper storage, incorrect charging, water exposure, impact damage or misuse may invalidate battery warranty.

11. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for indirect, incidental, or consequential losses including loss of income, business interruption, inconvenience or loss of use.

Nothing limits liability for death, personal injury, fraud, or rights that cannot legally be excluded.

12. Force Majeure

We are not liable for delay or failure caused by events beyond our reasonable control including supplier failure, strikes, transport disruption, government action or natural events.

13. Governing Law

These Terms are governed by Irish law. Irish courts have exclusive jurisdiction.

360 Degrees Cycles Ltd
360 Clontarf Road, Dublin 3, D03 WP78
Tel: (01) 853 3107
Email: [email protected]