DT Swiss Recall 2025

For information on registering affected wheels, visit this link: https://www.dtswiss.com/en/recall

DT Swiss Product Safety Recall – Shipping & Returns Instructions

Please note: 360 Cycles is an independent bicycle retailer and is not affiliated with the DT Swiss brand. All mechanical services provided by 360 Cycles in connection with this recall will be charged at our standard workshop rates.

Step 1 – Registration Confirmation

If you have registered your affected wheel(s) with DT Swiss, you will receive confirmation from them along with your recall case number. DT Swiss will assign you to the appropriate service centre for inspection.

Step 2 – Packaging & Shipping

Need a box? Request free DT Swiss wheel boxes here: dtswiss.com/recall-shipping-box
Dispatch of boxes starts by 4 August 2025.
Two boxes are provided per wheelset form.
Always send both wheels from the wheelset, even if only one is affected – this ensures a matching replacement if required.
Remove tyres, brake discs and cassettes before sending.
You may remove these yourself or book our workshop to do it for you (standard labour charges apply).
If removal is not possible, DT Swiss will still accept the wheels with these parts attached.
A pre-paid return label will be provided with the DT Swiss box. Pack the wheels securely and hand them to the courier.

Step 3 – Alternative Return Option

You may arrange your own return directly to DT Swiss at:

DT Swiss Polska Sp. z o.o.
Attn: Product Safety Recall
ul. Towarowa 36
64-600 Obornik
Poland

Write your DT Swiss recall case number clearly on the box next to the shipping label.

Standard transport costs will be reimbursed by DT Swiss.

Step 4 – Service Process (DT Swiss)

Processing time: up to 20 working days in the first six weeks, with a target of under 10 days thereafter.
Wheels will be tested to DT Swiss’s internal standards, which exceed ISO 4210 safety requirements.
Safe wheels will be returned in the same condition.
If a wheel fails, DT Swiss will contact you with a replacement offer of equal quality.

Step 5 – Refunds (DT Swiss)

DT Swiss will reimburse costs for handling and shipping related to the recall.
Once your wheels are returned, use the Refund Application link provided in your DT Swiss recall email.
Enter your service case number as shown on your delivery note.
Refunds are based on flat rates depending on location and expense type.

Need Help?

For recall process questions – contact DT Swiss directly at: [email protected]
For workshop assistance (tyre/disc/cassette removal, boxing) – contact 360 Cycles (charges apply).