Shipping & returns

 

 

Shipping

Our whole operation is designed to get your order out the door and on its way to you in the shortest possible time frame so you aren't left waiting.

Shipping normally takes up to 5 working days.

Back orders may take up to extra 10 working days depending on brand.

 

 

Returns Policy

 

Products

  • Goods must be returned within 30 days from the date of purchase.
  • Goods must be accompanied by original receipt/invoice.
  • Goods must be in their original manufacturers packaging.
  • Goods must not be used in any way.
  • Postage costs of returns/exchanges are not covered.
  • It is the customer's responsibility to ensure the goods are returned safely to us.

 

Bikes

If a bike has been purchased and it is not the correct size, we are happy to swap the bike for the correct one OR if you are not happy with your purchase and would like to return your bike, the following terms and conditions apply:

 

  • Bikes must be returned with 30 days of purchase/collection date
  • Bikes must be accompanied by original receipt/invoice
  • Bikes must not be used in any way
  • In circumstances where the the bike is being returned for a refund there is a 15% restocking fee. 
  • Postage costs of returns/exchanges are not covered.
  • It is the customer's responsibility to ensure the goods are returned safely to us.

Please Note: * We are unfortunately not in a position to operate our Returns Policy on any sale, special offer, clearance or reduced price items and these cannot be returned once purchased.