Online price level may be different from in-store price level. However, we are willing to apply online price level on request.
All bikes purchased online must be professionally assembled. Warranty is only valid for a bikes that are assembled by a brand dealer.
All prices shown are recommended retail prices set by manufacturers and suppliers. Whilst we try to be as competitive as most online retailers sometimes our prices may vary. As we strive for customer satisfaction we will do our absolute best to price match where possible. To request a price match please contact us HERE with a link to the product.
All goods sold by us are covered by a 12-month warranty from the date of purchase.
This covers manufacturing defects, but does not cover damage sustained by crashing, abuse, or general wear and tear.
If you think your goods are faulty please contact us prior to returning them.
Warranty for bikes. Warranty claims will only be accepted if the bike had an inspection during it's first 500km or the first six months after purchase. Warranty is only valid for a bikes that are assembled by a brand dealer.
Frames have different warranty policies - for different types of frames please call us or check the manufacturer's website, where applicable.
We do reserve the right to refuse a return request if the item appears damaged due to misuse.
Some manufacturers require items be sent directly to them for inspection or repairs (wheels, etc.), so please contact our sales team on firstname.lastname@example.org for more info. 360 Cycles are not accountable for the length of time a warranty claim takes to complete. Warranty case decisions by manufacturers are final.
If a bike has been purchased and it is not the correct size, we are happy to swap the bike for the correct one OR if you are not happy with your purchase and would like to return your bike, the following terms and conditions apply:
Please Note: * We are unfortunately not in a position to operate our Returns Policy on any sale, special offer, clearance or reduced price items and these cannot be returned once purchased.